Shipping Policy
At Brilliant Diamonds NJ, we appreciate the significance of timely and secure delivery. That’s why we are committed to providing your orders quickly and safely with our dependable shipping process. So take a look today!
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During checkout, you can pick the delivery option that works best for your needs – be it our UPS or USPS shipping services, or if you’re close by, come to our store and collect it yourself!
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To guarantee your order is delivered quickly, we will process and ship it within 24 hours of receiving it. If you would like to collect the items from our store, please give us enough time for preparation. Once everything has been prepared for collection we’ll notify you!
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Your order should arrive within two to thirty business days, depending on the product and where it is being shipped. If you opt for in-store pickup, we will notify you when your item has arrived so that it can be collected quickly.
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As you approach checkout, an outline of the shipping cost associated with your item and its destination will be presented to you. To complete payment for your order, this total sum is then added on top of any other items purchased before being finalized.
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To guarantee that each purchase is fully safeguarded, we cover all orders with full insurance. If an item becomes lost or damaged while being shipped to you, our team will collaborate with the carrier and process a claim in order to reimburse you or send out a replacement as needed.
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To ensure your security and satisfaction, signature confirmation is required upon delivery of any item costing more than $1,000. If this is not what you desire, please get in touch with us prior to completing your purchase.
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When you order from us, we’ll provide you with a tracking number to check the progress of your shipment. Please don’t hesitate to contact us if you have any questions or worries about what’s going on. If in-store pick up is more convenient for you, let us know and we will notify you once it has been prepared and ready for collection!
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Unfortunately, due to the custom-made and special order nature of our products, we cannot accept returns. However, if any item arrives damaged in transit or is returned as undeliverable by courier services then please get in touch with us within 48 hours of delivery so that a claim can be quickly handled. Re-delivery arrangements will promptly be made once contact has been established.
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We regret that we cannot provide international shipping services currently.
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In accordance with the laws of New Jersey, USA, this Shipping Policy shall be binding and cannot be replaced or limited by any other jurisdiction.
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If you have any queries or concerns about this Shipping Policy, please don’t hesitate to contact us at support@brilliantdiamondsnj.com and we’d be more than delighted to help!
Once you confirm your purchase, you will be held to the terms of our Shipping Policy.